All posts on November, 2017


Vendors

Revisiting Show Season

Show season changes the CRM market. One day you’re in the vanilla application software space, and a week later you understand the need to incorporate social media or analytics or machine learning, or you see a need for enhanced integration and development through platform services. It goes on. Today, in the wake of many companies’ trade shows, we’re again taking a look at the available suites.

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Tech Buzz

Gadget Ogling: A Waterproof Reader, a Phone That’s Got Game, and Gloves That Make Paying Up Comfy

One of the great joys of reading is that you can do it anywhere. A relaxing bath is a prime opportunity for getting through a few chapters, but woe betide those who let their paperback slip into the tub or accidentally splash water into the most delicate part of an e-reader. And, lo! Amazon has a solution with its Kindle Oasis. The device can survive in fresh water up to a depth of two meters for as long as an hour.

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Entertainment

Amazon Denies Rumored Plans for Ad-Supported Prime Video Service

Amazon has denied a report that it has been working on a free, ad-supported video platform to complement its subscription-based Amazon Prime Video service. Amazon has been in talks with various television networks, movie studios and other media entities about providing content to the site, according to the Monday report. Such a service would place Amazon in direct competition with Apple.

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Software

Take Linux and Run With It

“How do you run an operating system?” may seem like a simple question, since most of us are accustomed to turning on our computers and seeing our system spin up. However, this common model is only one way of running an operating system. As one of Linux’s greatest strengths is versatility, Linux offers the most methods and environments for running it.

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Customer Service

Real Human Interactions Beat Automation, Survey Says

Customers prefer human interactions to IVR systems or other automated customer service offerings, according to a new report from B2B ratings firm Clutch. Businesses need to move carefully when outsourcing customer service operations, the research also suggested, because there are big differences depending on a number of factors, including how familiar reps are with the local language.

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Cloud Computing

IBM Adds 2 New Processors to Quantum Computing Ecosystem

IBM on Friday announced 20-qubit and 50-qubit quantum processors for its IBM Q early-access commercial systems. The 20-qubit processor — featuring improvements in superconducting qubit design, connectivity and packaging — has coherence times of 90 microseconds, which allows high-fidelity quantum operations, IBM said. The 50-qubit processor is an operational prototype.

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Software

Fixes MIA for Many Linux Kernel Flaws

A Google code security researcher’s recent discovery of 14 flaws in Linux kernel USB drivers led to last-minute fixes in the Linux 4.14 release candidate code set for distribution on Sunday. The flaws, which Google researcher Andrey Konovalov disclosed this week, affect the Linux kernel before version 4.13.8. All 14 have available fixes. However, there are other flaws that have not been fixed.

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Trends

Driving Digital Transformation by Making Citizen Developers Heroes

Corporate executives know that if they don’t transform their companies into digital enterprises they’re going to be at a significant competitive disadvantage. Yet many corporate leaders have been unable to make significant progress transforming their organizations. Many executives have found that changing their corporate cultures is a lot harder than adopting cloud-based applications and services.

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Enterprise Security

Microsoft Partners Up to Boost Windows Defender Threat Detection

Microsoft has partnered to integrate threat detection products from Bitdefender, Lookout and Ziften into Windows Defender, extending security to macOS, iOS, Linux and Android devices. No additional infrastructure will be required, Microsoft said. Once the integration is set, new events from onboard macOS, iOS, Android and Linux devices will begin surfacing on the Windows Defender ATP console.

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Home Tech

Amazon Cloud Cam Joins Burgeoning Smart-Home Ecosystem

Amazon has begun shipping its latest smart home product, a security camera that works with its Alexa personal assistant and Echo speakers. The Amazon Cloud Cam allows customers to live-stream activity inside their home 24/7. It features 1080p full HD resolution, two-way audio for communicating with family members or pets, night vision technology, and sophisticated identification algorithms.

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Consumer Security

5 Ways Etailers Can Make Online Shoppers Feel Safe

At least 145 million Americans were impacted by a data breach at Equifax that netted thieves personal information such as names, addresses, birthdates, Social Security Numbers and driver’s license numbers. That pales in comparison to the earlier Yahoo breaches, which affected more than 1 billion accounts. However, those incidents may be just the tip of a very large iceberg.

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Gaming

High Price Undercuts Microsoft’s Xbox One X Mic Drop

Microsoft has released its long-anticipated and much-hyped Xbox One X console, promising to push the boundaries of modern gaming and video entertainment. It is the most powerful console in the world, with up to 40 percent more power than existing devices on the market, the company claimed. Xbox One X gamers can choose from 1,300 gaming titles — the largest lineup in company history.

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Customer Service

Facebook Messenger Jumps to Business Websites

Facebook on Tuesday announced that it was preparing a plugin to its popular Messenger platform that will allow a website’s visitors to chat with a human or bot without leaving the location. Customer Chat is one of a number of changes in the version 2.2 update of Messenger platform revealed at the Web Summit in Lisbon, Portugal. The chat plugin will be available on desktop and mobile devices.

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Malware

Marcher Malware Poses Triple Threat to Android Users

A three-pronged banking malware campaign has been infecting Android phones since the beginning of this year, according to Proofpoint. Attackers have been stealing credentials, planting the Marcher banking Trojan on phones, and nicking credit card information. So far, they have targeted customers of BankAustria, Raiffeisen Meine Bank and Sparkasse, but the campaign could spread beyond Vienna.

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